Resources

Resources

At Muenster Memorial Hospital, your rights matter. Under Texas law, you have the right to:

1. Request Your Health Records
You may request copies of your medical records at any time.
  • How to request: Contact our Health Information Management Department at 940-759-2271.  Paper request forms are available at the Admissions desk or can be mailed upon request, or you can download this form and email it to mhdHIM@muensterhospital.com.
2. Contact Licensing or Disciplinary Authorities
If you have concerns about the care you received or the conduct of a licensed healthcare professional, you may contact the appropriate authority:
3. File a Consumer Complaint
You may also file a complaint directly with:
Texas Health and Human Services
Mail:
                Texas Health and Human Services
                Complaint and Incident Intake
                Mail Code E249
                P.O. Box 149030
                Austin, TX 78714-903
Phone: 1.800.458.9858, Option 5
Fax:      1.833.709.5735  or  512.206.3985
TULIP Online Complaint System: https://txhhs.force.com/complaint
Website: https://www.hhs.texas.gov/services/your-rights/complaint-incident-intake/howdo-i-make-a-complaint-about-hhs-service-provider
Texas Department of Insurance
Mail:
Consumer Protection and Services, MC: CO-CPS
Texas Department of Insurance
PO Box 12030
Austin, TX  78711-2030
Phone: 800.252.3439
Fax:       512.490.1007
Email:  consumerprotection@tdi.texas.gov
Online Complaint Portal:  https://www.tdi.texas.gov/consumer/get-help-with-aninsurance-complaint.html
In person:
                Consumer Protection Texas Department of Insurance
                1601 Congress Avenue
                Austin, TX 78701
Texas Medical Board
Mail:
                Texas Medical Board Investigations Department
                PO Box 2018
                Austin, TX 78768-2018
Phone: 1.800.201.9353  or  512.305.7100
Fax:      215.463.9416  or  1.888.790.0621
Website:  https://www.tmb.state.tx.us/page/complaints
Online Complaint Form: https://public3.tmb.state.tx.us/TMB_SSO_Complaint/default.aspx
Texas Board of Nursing
 Mail:
                Texas Board of Nursing
                Attn: Enforcement Division
                1801 Congress Avenue,  Suite 10-200
                Austin, TX 78701
Phone: 1.800.821.3205 or  512.305.7431
Fax:        512.305.6870
Email:  complaints@bon.texas.gov
Website:  https://bon.texas.gov/
Texas State Board of Pharmacy (TSBP)
Mail:
                Texas State Board of Pharmacy
                George H.W. Bush Building
                1801 Congress Avenue, Suite 13.100
                Austin, TX  78701
Phone:  1.800.821.3205 (option 1)  or in Austin 512.305.8070
Website:  https://www.pharmacy.texas.gov/consumer/complaint.asp